Social Media Policy
Guidelines for official communication, public engagement and brand safety.
Overview
GreenDriveDelivery encourages responsible digital engagement while protecting customer information, brand reputation and service integrity across social and public communication channels.
Official communication
Only verified GreenDriveDelivery accounts or authorised representatives should publish official announcements, service offers, updates, campaign messages or responses that represent the company publicly.
Responsible user conduct
Users should not impersonate the company, publish confidential order information, harass riders or staff, spread misleading service claims or misuse company branding in public channels.
Support and feedback
Public feedback is welcome, but customers are encouraged to move complaint resolution, order-specific issues or personal-information sharing to official support channels for proper handling and privacy protection.
Brand and confidentiality protection
Screenshots, customer data, internal operational details or unpublished commercial information should not be shared publicly without authorisation. The company may request removal or take action where content is harmful, false or violates policy.