Refund Policy
When refunds may apply and how approved refunds are processed.
Overview
Refund requests may be considered in specific situations such as duplicate payment, verified non-service, confirmed operational failure or certain cancellations that occur before meaningful delivery activity has started.
Cases where refunds may apply
A refund may be reviewed for duplicate or excess payment, service failure confirmed by records, or eligible cancellation before rider assignment or dispatch. Each case may be subject to verification and operational review.
Non-refundable charges
Charges already incurred for rider assignment, pickup attempts, waiting time, tolls, return movement, or completed delivery service may be non-refundable. Some partial refunds may be issued where a portion of the service was already consumed.
Review and approval process
Refund requests should include the order reference and relevant information explaining the issue. GreenDriveDelivery may review booking logs, assignment records, tracking history and payment references before approving or rejecting the request.
Processing timeline
Approved refunds are typically processed to the original payment method, subject to banking or payment gateway timelines. Actual credit timing may vary depending on the payment provider or card issuer.